faqs

FAQs

Find the answer you need by clicking on the topics below.

How do I purchase LaSua's product?

It is easy to shop in www.lasua.com. You can click different catergories to look for LaSua’s products. Once you have pick an item out, click the “ADD TO SHOPPING CART” button, and you may keep looking for other products on the e-shop. You can review chosen items by clicking the “SHOPPING CART” icon on the upper right corner. To check-out, please click the “CHECK OUT” button and follow the steps to complete the payment.

Do I need a LaSua account to shop?

Yes. You can click the “MEMBERSHIP” icon to access the membership menu, click the “REGISTER” botton and fill in your personal information. With a LaSua account, you can login and shop anytime.

Can I cancel an order?

Customers can cancel orders from LaSua. If you wish to cancel your order, please contact our customer service representative within 24 hours after your purchase.

Does LaSua provide engraving service?

Yes, LaSua provides free engraving service for rings. Defaulted position of engraving is inner ring. If there is not enough space for engraving, our customer service representative will contact you.

How can I get my LaSua's product repaired?

If your item bought from LaSua needs to be repaired, please contact our customer service representative. We will ask you for information and assist you to send back the item for repair.

What payment methods do you accept?

You can choose the following payment methods: Visa, MasterCard, PayPal and Alipay.

What currencies do I pay in?

LaSua offers payment in US Dollar (USD). The amount you eventually pay in your currency depends on the exchange rate of your card issuer. Please note that your card issuer may charge additional fees or exchange commission.

Can I return or exchange an item I have purchased from LaSua?

If you are not satisfied of the quality of our products and wish to return or exchange an item. Please refer to the “Return and Exchange Terms”, and contact our customer service representative.

Is there a time-limit for returning or exchanging goods?

If the item is unused and eligible for the terms, you can return or exchange it within 7 working days after receiving it.

How long does a refund process take?

Your refund - excluding initial shipping costs and tax and duties — will be credited to the account used to make the purchase. Your refunds may take up to 2 weeks depending on the individual card issuer's refund processing time.

What should I do if my item arrived damaged?

If your item arrived damaged, please refer to the “Return and Exchange Terms” and contact our customer service representative. Please keep a copy of your order and photos of item’s damage, in order to expedite the process.

Will I be charged for delivery?

For the delivery around the world, delivery charges depend on different countries and recipient address. You may find the information in “Delivery” page.

When will my order be delivered?

Your order will be sent to you between 7-14 working days after purchase. 1 extra working day will be needed if you wish to have engraving service.

Do other websites and online stores sell LaSua’s products?

At this moment, we only sell our products on LaSua official page. Please do not shop from unauthorized sellers, in order to avoid imitation.

Can I buy LaSua gift box separately?

We provide full set of LaSua box for your purchase. However, you may not buy the gift box separately at this moment.

How should I care for my LaSua's product?

If you find your diamonds or gems shineless, or the precious metal dirty, it might be caused by dirt, sweat or oil. You can send back your item bought from LaSua to us for maintenance. Our professional team will check the piece, rinse or renovate. Please ask our customer service representative for information. If you wish to clean your LaSua's item by yourself, please refer to the product handbook given in LaSua gift box suit.

Will you notice me the progress of refund?

Yes. Our customer service representative will contact you within 3 days after your item is delivered to LaSua.

faqs